HOMEMART 7-Day Return & Refund Policy
We want you to be satisfied with your purchase. HOMEMART offers a 7-day return policy on eligible products, beginning on the date the customer picks up the order.
1. Return Eligibility
To be eligible for a return:
• The return must be requested within 7 days of pickup.
• The item must be unused and in the same condition in which it was received.
• The item must not have been damaged, altered, modified, or improperly assembled after pickup.
• All original parts, accessories, manuals, and other included items must be returned.
• Original packaging should be retained whenever reasonably possible.
• Proof of purchase or order confirmation may be required.
HOMEMART reserves the right to inspect returned merchandise before approving a refund.
2. Local Pickup Inspection
Customers are encouraged to inspect their merchandise at the time of pickup.
If you notice visible damage, missing parts, or another issue at pickup, please notify HOMEMART before leaving the pickup location whenever possible.
Damage caused after pickup, including damage caused by transportation, misuse, improper assembly, improper handling, modification, accident, or normal wear and tear, is not considered a product defect.
3. Damaged, Defective, or Incorrect Items
If you believe an item is damaged, defective, missing parts, or different from what you ordered, please contact HOMEMART as soon as possible.
We may request photographs, videos, the order number, or other information necessary to evaluate the issue.
After reviewing the claim, HOMEMART may, as appropriate, offer a replacement, exchange, replacement part, repair solution, or refund.
4. Non-Returnable Items
The following items may not be eligible for return:
• Items damaged after pickup
• Items showing signs of misuse, excessive wear, or improper assembly
• Items that have been altered or modified
• Items missing significant parts or accessories
• Gift cards
• Items marked as final sale or otherwise identified as non-returnable before purchase
Any additional exceptions will be disclosed before purchase when applicable.
5. Return Process
All returns require prior approval from HOMEMART.
Please contact HOMEMART before bringing an item back. Once your return is approved, we will provide return instructions and arrange a return appointment when necessary.
Do not bring merchandise to the HOMEMART pickup location for a return without prior confirmation.
Unless otherwise agreed, customers are responsible for returning approved merchandise to the designated HOMEMART location.
6. Refunds
Once the returned item has been received and inspected, we will notify you whether the refund has been approved.
If approved, the refund will generally be issued to the original payment method when possible.
The time required for the refund to appear in your account may depend on your bank, card issuer, or payment provider.
Original third-party fees or other non-refundable charges, if any, may not be refundable to the extent permitted by applicable law.
7. Exchanges
Eligible items may be exchanged within the 7-day return period, subject to product availability and approval by HOMEMART.
If a replacement product is unavailable, HOMEMART may offer another available resolution, including a refund where appropriate.
8. Cancellations
If you need to cancel an order before pickup, please contact HOMEMART as soon as possible.
Orders that have already been picked up are subject to this Return & Refund Policy rather than the cancellation process.
9. Contact Us
If you have questions about a return, refund, exchange, damaged item, or cancellation, please contact HOMEMART before visiting the pickup location.
HOMEMART LLC
Slidell, Louisiana, USA
Website: homemartfurniture.com
This policy does not limit any rights or remedies that cannot be waived under applicable law.
